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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Interpret insurance-based information containing medical terminology
   • Receive, interpret and follow written and verbal instructions containing medical terminology
   • Read and interpret documentation containing medical terminology
   • Seek clarification when necessary
2. Communicate using medical terminology
   • Use medical terminology in insurance-based communications with stakeholders
   • Spell and pronounce medical terminology correctly
   • Seek specialist advice from appropriate authority as necessary
   • Use medical abbreviations where appropriate
   • Explain medical terminology in simple language to stakeholders

Performance Evidence

Evidence of the ability to:

accurately interpret and respond to instructions containing commonly used medical terminology and abbreviations

use medical terminology appropriately in:

insurance contexts

simple language.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

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Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

outline organisational policy, procedures and guidelines relevant to medical insurance terminology

describe relevant organisational products that relate to medical insurance

identify and describe relevant codes or compliance requirements that may refer to the medical insurance sector

define what is meant by ‘medical insurance terminology’

explain procedures and practice in communicating medical terms in insurance

outline ethical issues and good practice in communicating to clients about medical matters in insurance

describe ways to maintain an up-to-date personal knowledge of medical terminology used in insurance contexts.

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